At Bacardo Mart, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns:
You have 30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer service team to initiate a return.
Non-Returnable Items:
Certain items, such as perishable goods, custom products, or personal care items, are non-returnable. These items will be clearly marked on the product page.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you need to exchange an item for a different size, color, or style, please contact us within 30 days of delivery. We will process the exchange once we receive the original item.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
Late or Missing Refunds:
If you haven’t received a refund after the expected processing time, please check with your bank or credit card company. If the issue persists, contact us, and we will assist you in resolving the matter.